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What is a NaTIS document and why is it required?

A NaTIS document is a vehicle registration certificate or log-book, which is produced when a vehicle is registered with the licensing authorities. (NaTIS stands for National Traffic Information System.) All vehicles have to be registered with the licencing authorities. About 20 years ago, a vehicle`s registration document (or, in some provinces, log-book) was simply handed to the vehicle owner or purchaser when the vehicle was registered - it didn`t matter whether the vehicle was being financed or not. Due to an increase in criminal activities like fraud, however, South Africa decided to create a new licensing system and to implement it in stages throughout the country. Gauteng went onto the new system in 1996. Now, if a vehicle is financed, the registration document is handed to the financial institution providing the finance. In the new system, the registration document reflects not only the vehicle-owner`s name, it includes the name of the finance house or bank that is financing the vehicle, and refers to this institution as the vehicle`s titleholder. The NaTIS or registration document remains in the titleholder`s safekeeping while the vehicle is being financed. Without the document, no further change of ownership would be possible.

Tags: NaTIS, vehicle registration, log book, logbook, log-book,

I`ve paid off my vehicle completely. Why is the NaTIS document (i.e. my vehicle registration certificate or log-book) now given to me for safekeeping?

Settling your account in full entitles you, the vehicle owner, to be registered as both owner and titleholder of the vehicle. It`s important you have the NaTIS document amended to reflect that you are now the titleholder, because it means the Bank doesn`t need to be involved in proceedings if your vehicle is stolen or in an accident. Note that you don`t need to produce a roadworthy certificate when you apply to have your NaTIS certificate amended. To have your NaTIS document amended to show you are the titleholder once you`ve paid off your vehicle in full: 1. Within 21 days of receiving your NaTIS document, visit the vehicle registering authority operating in the area of your residential address (remember, this is the residential address that the licensing authority has on record for you - the address you gave them). 2. Take along the original NaTIS certificate and your identity document. A registration and license fee will be charged at the registering authority which may differ in each Province. 3. Fill in the blue form called an RVL and hand it in. Your NaTIS certificate will be amended and given to you.

Tags: NaTIS, vehicle registration, log book, logbook, log-book, paid off,

I`ve paid my account in full. How can I go about obtaining the NaTIS document (vehicle registration certificate/log-book)?

It`s important to note that the NaTIS document won`t automatically be sent to you upon settlement of your account. In the interest of fraud-prevention, we need you to request your NaTIS document from us and confirm your current address. Send your request to service@wesbank.co.za or fax: 0861 888 272, marking it for the attention of our NaTIS Department and including the full address to which you would like your NaTIS certificate sent. Our usual delivery method is post (Speed Services), although we can make special arrangements for documents to be sent by courier services if there is a request for urgent delivery. If, on the date on which your agreement expires, your account is fully paid up, but you made your last payment by debit order, there may be a 10-day clearance period (from the date of the payment) before your NaTIS document can be released. If you settled your account early (before the agreement`s expiry date), and the payment was not made by debit order, please send us proof of payment so that we can establish whether a waiting period applies. Private sales - If you need the NaTIS certificate in respect of a private sale, please be cautioned that we can only release the NaTIS certificate to you, our account holder. We can`t issue it to anyone else (e.g. your buyer) unless a special permission letter has been arranged between you (the seller) and the buyer and is presented on collection, together with identification documentation and the agreement between you and your buyer confirming the sale of the vehicle. In terms of a private sale, we recommend that the payment method used to fully settle the account is electronic transfer. We will require proof of payment. The funds that you transferred to us must also reflect as available in our bank account before we can release the NaTIS document, and before you can hand over the vehicle to the buyer.

Tags: NaTIS, vehicle registration, logbook, log book, log-book,

The registration number shown on my NaTIS certificate is different from my vehicle`s current registration number. Why is this, and how can I have it fixed?

Often, a dealer will first sort out registration of the titleholder before he or she attends to the vehicle`s new registration number. So the NaTIS certificate is drawn up before the vehicle`s new registration number has been arranged. This is why, in some cases, the old registration number appears on the NaTIS document. The document is still valid, however.

The registration number can be amended when you`ve settled your account, received your NaTIS document and go to the licensing authority to have the name of the titleholder on the certificate changed.

If you want to get the registration number corrected before you`ve settled your account, you can arrange it through us at a cost of R364.32 (this amount is correct as at 1 February 2013). When you pay this amount into our FNB account 54549005807, please ensure you quote your WesBank account number as our reference. Send your request and proof of payment to us at service@wesbank.co.za or fax: 0861 888 272, marking your request for the attention of our NaTIS Department. We will attend to your request, and once we receive the amended `duplicate original` (this is the name that NaTIS gives an original NaTIS certificate that has been reissued) we will send a copy of it to you.

Tags: NaTIS, vehicle registration, log book, logbook, log-book,

If the NaTIS document (registration certificate/logbook) does not reflect my vehicle`s current registration number, will this pose a problem when I cross the South African border in the vehicle?

Currently, when a vehicle is registered as `new`, the first printed NaTIS certificate will not reflect a vehicle registration number. This omission has been addressed with the National Department of Traffic and all border posts have been advised of the issue. Border post officials are able to access the licensing department`s computer system, which means they can perform audits.

Tags: NaTIS, vehicle registration, log book, logbook, log-book,

My vehicle was stolen/written-off. How is the vehicle`s de-registration arranged if WesBank is still the titleholder?

First, we need to emphasise that de-registration can only be undertaken in cases where a vehicle is stolen or written off.

If WesBank is still the vehicle`s titleholder and the account hasn`t yet been settled: you need to report the incident to us (WesBank) and give us all relevant details, such as the police case number (you always first have to go to the police station to report the incident and get a case number), the name of your insurance company, and your insurance policy number. Please remember that it`s your responsibility to stay in contact with your insurer to see how your insurance claim is progressing. You also need to keep paying your vehicle instalments in terms of your agreement with us, until your insurer has paid an amount into your WesBank account towards settlement or partial settlement of the balance. Only your insurance company can instruct WesBank to attend to the de-registration once the damage to the vehicle has been fully assessed.

If WesBank is still the vehicle`s titleholder even though the account has been settled: if you settled your WesBank account in full, but didn`t go to the licensing authority within 21 days of receiving your NaTIS document to have the titleholder name changed, the licensing department will need WesBank`s approval before it accepts any documentation from you. (The licensing authority will assume that the vehicle is still being financed because we (WesBank) are reflected as the vehicle`s titleholder.) We can still help you with the de-registration, though.

Tags: NaTIS, vehicle registration, log book, logbook, log-book,

I need a copy of my NaTIS certificate (vehicle registration certificate/log-book). How can I get this?

If your account is paid in full, you can either visit www.wesbank.co.za, register for Account Services and log your request with us; or you can e-mail (service@wesbank.co.za) or fax (0861 888 272) your request to us, marking it "For attention: NaTIS Dept".

Tags: NaTIS, vehicle registration, log book, logbook, log-book,

I can`t renew my vehicle licence because WesBank is registered as both the owner and titleholder of the vehicle. What could have caused this, and how can I rectify the situation?

This error could have occurred when the vehicle was sold to you: the dealer could have accidentally registered WesBank as the owner as well as the titleholder. In situations like this, the dealer will help us to rectify the error.

In some cases, the error can occur if a vehicle was repossessed and "dealerstocked" in preparation for sale on public auction, but was subsequently returned to the account-holder. In this case we will ensure that the registration is corrected so that the account-holder`s name is reflected on the NaTIS document as the owner of the vehicle.

If you discover that WesBank is recorded as the owner as well as the titleholder of your vehicle, please e-mail us at service@wesbank.co.za or fax us on 0861 888 272 - please mark your message for the attention of our NaTIS Department.

Tags: NaTIS, vehicle registration, log book, logbook, log-book,

I would like to put a new engine in my car. I believe I won`t be able to get a roadworthy certificate for the car once the engine has been fitted, until I produce the NaTIS certificate and obtain police clearance. Also, surely if I get a new engine, the engine number reflected on the NaTIS document will need to be changed? Can you advise?

First, please note that the terms and conditions of your finance agreement specify that you may not change your vehicle`s engine or chassis without the written permission of the Bank. Before you make any of these changes, we first need to fully approve your replacement engine and ensure that an authorised WesBank dealer is undertaking the replacement job. We will then be in a position to ensure that the authorised dealer attends to the police clearance, roadworthy test and registration of the new engine.

Unless you cross South African borders in your vehicle, it shouldn`t be necessary for you to have the NaTIS document amended at once to reflect the new engine number. Once you`ve paid off the vehicle, you`ll receive the NaTIS document and can go to the licensing authorities and have the engine number amended on the NaTIS certificate at the same time as you have the name of the titleholder on the certificate changed to reflect your (not WesBank`s) name.

If you often travel through South African borders in your vehicle, however, it`s best to arrange for your NaTIS certificate to be amended now, so that it reflects your new engine number. Why do we suggest this? When the dealer fitted your new engine, he or she logged the new engine number on the e-NaTIS system. When you get to a South African border post, the border officials will look at your vehicle details on the e-NaTIS system and will notice that the new engine number reflected there is not the same as the engine number reflected on the copy of your NaTIS certificate that you present them, and they won`t let you cross the border.

The solution is to ask us to arrange for a re-issue of your NaTIS certificate which reflects your new engine number. The process is simple: pay the cost of R364.32 (this amount is correct as at 1 February 2013) into our FNB account 54549005807, ensuring you quote your WesBank account number as our reference. Send your proof of payment and your request for your certificate amendment to service@wesbank.co.za or fax: 0861 888 272, marking it "For attention: NaTIS Dept". We`ll arrange to have your NaTIS certificate amended. The re-issued, amended certificate is called a `duplicate original`. If you`d like us to send you a copy of the duplicate original, let us know.

Please understand that we won`t, under any circumstances, release the original NaTIS document to you until your account is settled. Luckily, a certified copy of a NaTIS certificate is good enough for the application of police clearance and a roadworthy certificate.

Tags: NaTIS, vehicle registration, log book, logbook, log-book, paid off,

On my NaTIS certificate, the last three digits of my ID number are incorrect. How can I have this fixed?

Once you`ve settled your account with us and received the NaTIS certificate, you can go to the licensing department, produce your new ID and have the correction made. You will be going to the licensing department anyway to have your name registered as that of the titleholder on your NaTIS certificate.

Tags: NaTIS, vehicle registration, logbook, log book, log-book,

I would like to collect my NaTIS document (i.e. my vehicle registration certificate or log-book). How much notice must I give the Bank before I can collect it?

Please give us 48 to 72 hours in which to prepare your NaTIS certificate.

Tags: NaTIS, vehicle registration, log book, logbook, log-book,

I`m expecting my NaTIS document (i.e. my vehicle registration certificate or log-book) to arrive by post. How long does this usually take?

Post usually takes around 7 to 10 working days.

Tags: NaTIS, vehicle registration, log book, logbook, log-book,

My NaTIS certificate (i.e. my vehicle registration document or log-book) is being couriered to me. How long can I expect this to take?

The courier service takes around 3 to 5 working days.

Tags: NaTIS, vehicle registration, log book, logbook, log-book,

How and where is the vehicle`s licence registration disk renewed?

The licensing authority will send you (the vehicle`s owner) notification of your annual licence renewal. (Your finance agreement with us clarifies that it is your responsibility to arrange and pay for your vehicle`s licensing and registration. The Bank can`t attend to these on your behalf, even if we`re financing your vehicle, because we are not the vehicle`s owner.) You can go to the licensing department and have the renewal arranged. In some parts of South Africa, you are able to do this at the post office as well. You don`t need the NaTIS registration document (registration certificate/log-book) to have your licence disk renewed.

Tags: NaTIS, vehicle registration, log book, logbook, log-book,

Since my vehicle was registered, I got married and changed my surname. How can I have the NaTIS document (registration certificate/log-book) amended so that it reflects my married name?

Once you`ve settled your account with us and you`ve obtained the NaTIS certificate, you can go to the licensing department, produce your marriage certificate and your identity document and have your NaTIS certificate amended to reflect your married name.

Tags: NaTIS, vehicle registration, log book, logbook, log-book,

I received my NaTIS certificate once I`d paid for my vehicle in full, but before I could have the titleholder name changed from WesBank`s name to mine, I lost the certificate. What do I do?

If we (WesBank) are still the registered titleholder, you can ask us to send you a `duplicate original` of the NaTIS document (this is what NaTIS calls an original NaTIS certificate that has been reissued). This costs R364.32 if collected from our Fairland Office or R415.62 if you want us to courier this to you (these amounts are correct as at 1 February 2013). When you pay this amount into our FNB account 54549005807, please ensure you quote your WesBank account number as our reference. Send your proof of payment and your request for the duplicate original certificate to service@wesbank.co.za or fax: 0861 888 272, marking it "For attention: Natis Dept".

If the NaTIS certificate is lost and WesBank is no longer the registered titleholder, unfortunately we won`t be able to obtain a duplicate original for you, because only the titleholder is allowed to request this.

Tags: NaTIS, vehicle registration, log book, logbook, log-book,

Why is there a delay before the NaTIS document (vehicle registration certificate/log-book) is released?

Because a NaTIS certificate is a valuable security document which can`t be recalled once it has been released, we need to be certain that everything is in order (payment for the document has cleared, etc.) before we make it available. As a general rule, therefore, we wait for a 10-day clearance period to pass before we release the document.

If you need your NaTIS certificate sooner, you can pay for it in cash, by electronic transfer or by bank-guaranteed cheque and send us payment proof - in these cases we will waive the 10-day clearance period. (E-mail your proof of payment to service@wesbank.co.za or fax it to 0861 888 272. Please mark it for the attention of our Admin. Department.)

Tags: NaTIS, vehicle registration, logbook, log book, log-book, delay,

What is a border letter and why is it required?

A border letter is a letter that you need to present to officials at South Africa`s border posts when you want to cross the border in a vehicle that has WesBank as its titleholder. The letter confirms that WesBank has authorised your crossing the border in that particular vehicle for a specified period. You may have settled your WesBank account in full, but if you have not yet attended to changing the name of the titleholder (from WesBank`s name to yours), you will still need the border letter. (Note that border officials are able to access vehicle information from the licensing system.)

There are several ways in which you can request a border letter. You can visit www.wesbank.co.za, register for Account Services and log your request for a border letter. Or you can e-mail your request to us at service@wesbank.co.za or fax it to us on 0861 888 272. Please mark your request for the attention of our Admin. Department and specify the e-mail address or fax number to which you`d like us to forward your border letter. Please give us at least 3 days to process your request.

If you are the titleholder of the vehicle in which you`re travelling, a border letter is unnecessary, but you may be asked by border officials to produce the vehicle`s original NaTIS document. This, together with your passport, will prove you own the vehicle.


It is imperative to arrange additional comprehensive insurance that will cover the vehicle for the same period and for the specified country of destination outside the South-African borders.

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