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What to do if you can't make your payments.

Our dedicated team is available to consider your personal circumstances and tailor-make a mutually beneficial payment arrangement with you, subject to our approval. For your convenience you can login to your account and click on Initiate a Payment Arrangement at the bottom of the page.

Alternatively, you can call us on 0861 150 150 to discuss a payment arrangement or complete the CALL ME BACK form on the right.

Debt Review

Debt Review

If you are struggling to pay all your creditors and you're considering debt review, we have provided some useful information to help you.

Reporting a stolen or written off vehicle.

If your WesBank-financed vehicle has been stolen or written off, please fill in the form below to notify us as soon as possible.

If you lose a loved one who had WesBank finance.

Let us help you during this difficult time if their vehicle is still under finance with us.

If you are the next of kin

If there isn't an appointed executor of the estate, the nearest relative (next of kin) will need to email the following to legaldeceased@wesbank.co.za

  • Contact details
  • Certified copy of ID
  • Certified copy of the death certificate
  • Proof of comprehensive insurance on the vehicle

If you have an executor

The appointed executor will need to email the following to legaldeceased@wesbank.co.za

  • Contact details
  • Copy of letter of executorship
  • Certified copy of the death certificate
  • Proof of comprehensive insurance on the vehicle

One of our consultants will contact you when we receive all the documents.

Please bear in mind:

  • The vehicle can be refinanced by the next of kin or the executor, following the normal rules of a credit application.
  • The account needs to be finalised within six (6) months, either by settling the account or refinancing the vehicle.
  • It is very important to keep up the monthly payments until everything is finalised.
  • It is also vital for the vehicle to be insured at all times, either by the next of kin or the executor, because it might not be covered by your loved one's credit life policy.