What to expect when filing a complaint
Step 1:
Log the complaint on our complaint form. Your complaint will be handled according to the following procedure.
Step 2:
We will immediately log your complaint and provide you with the reference number.
Step 3:
Your complaint will be acknowledged within 24 hours.
Step 4:
We will investigate and ensure that the complaint is resolved in line with the Code of Banking Practice.
Step 5:
You will receive a full response of the resolution.
If you are not satisfied with the result, contact the relevant Ombudsman for free, impartial and informal dispute resolution.
